Shipping & Returns

1. Packaging / Dispatch / Risk / Transport Insurance
  • The costs for packaging and delivery to the customer's receiving address will be carried by the customer.
  • For all deliveries, the risk is transferred to the customer as soon as the order is loaded for transport. If the delivery is delayed per request of the customer, the risk is transferred to the customer at that moment when MINOX is ready to deliver.
  • MINOX insures within the standard coverage for general transportation risks, on account and in the interests of the customer. Upon delivery, the customer must identify the amount and type of damages or loss and have it confirmed in writing by the carrier or postal worker making the delivery, and refuse to accept the delivery without such confirmation. For damages discovered when unpacking, the goods must be left as found in the packaging and the carrier must be requested to determine the damage and accept responsibility. The customer will notify MINOX of such damages or loss without delay by sending the documents required for damage settlement. Only then is the customer entitled to make insurance claims.
2. Payment Conditions
  • MINOX deliveries are payable immediately.
  • The customer can either pay by credit card (Visa and Eurocard/Mastercard) or cash on delivery (Germany only).
  • The customer's credit card is debited by MINOX upon receipt of order confirmation.
  • If the customer chooses to pay cash on delivery, the goods can be paid either in cash or cheque upon delivery by the courier company hired by us. MINOX charges a fee of 15,00 Euros for cash on delivery payments. Cash on delivery payments are only possible up to an order value of 2,500.00 Euros.
  • The minimum order value is 20.00 Euros.
  • Outside of Germany, delivery fees include postage and packing in accordance to weight and recipient country.
  • For deliveries in non-EU countries, various customs, taxes and extra fees may be incurred. Please inform yourself before placing your order.

Deliveries can be made only to the following countries:

Zone 1: DE
Postage and packing charge: EUR 7.50

Zone 2: AT, BE, CZ, DK, LU, NL
Postage and packing charge: EUR 11.50

Zone 3: FR, IT
Postage and packing charge: EUR 16.00

Zone 4: CH, EE, ES, FI, GR, HU, LI, LT, LV, NO, PT, SE, SI, SK
Postage and packing charge: EUR 20.00

Zone 5: AI, AG, AM, AR, AW, BB, BD, BH, BM, BO, BR, BS, BT, BZ, CA, CK, CN, CO, CR, DM, DO, EC, FJ, GD, GE, GQ, GT, GU, HN, HR, HT, IN, IL, JO, JM, JP, KG, KW, KY, KZ, MH, MO, MT, MV, PF, QA, SV, VI
Postage and packing charge: EUR 50.00

Zone 6: GB, IE

Postage and packing charge: EUR 25.00

Zone 7: AE, AN, AU, CY, FM, GF, GP, KN, KR, LC, LK, MN, MQ, MM, MS, NA, NC, NI, NP, NZ, OM, PA, PE, PG, PH, PS, PW, PY, RE, SA, SR, TC, TM, TR, TT, UY, UZ, VE, VC, VU, VN, WF, WS, ZA
Postage and packing charge: EUR 75.00

Please note: We can deliver only to those countries in the above zones!